Shipping policy

SHIPPING POLICY

At Côté Joli, we take the utmost care in preparing and shipping each 
of your orders. Every parcel is prepared with attention to ensure an 
experience that meets our high standards.

ORDER PROCESSING
Our orders are prepared and processed within 1 to 5 business days 
following confirmation of your purchase. Orders placed on weekends 
or federal holidays will be processed on the next business day. 
Please note that processing times may occasionally be extended 
during peak periods, restocking, or due to high order volume.

DELIVERY TIMES
Estimated delivery times from the moment of shipping are as follows:
- United States: 15 to 30 business days
- Canada: 15 to 30 business days
- United Kingdom & Europe: 15 to 30 business days
- Rest of the world: 15 to 30 business days

IMPORTANT: These timeframes are provided as an indication only and 
may vary depending on carriers, customs clearance, weather conditions, 
restocking, and busy periods (holidays, sales, new collections). 
By placing an order, you acknowledge and accept that delays beyond 
our control may occur, and that estimated delivery times are not 
guaranteed.

SHIPPING COSTS
Standard shipping: $7.00.
FREE SHIPPING on all orders of $110 or more.
Shipping costs are automatically calculated at checkout based on 
your delivery address.

GLOBAL SUPPLY CHAIN
Côté Joli operates with a global supply chain to bring you carefully 
curated pieces. Depending on stock availability and product origin, 
items may be shipped from different fulfillment partners around the 
world. This may impact the overall delivery time, and we appreciate 
your understanding and patience.

ORDER TRACKING
As soon as your order is shipped, a confirmation email will be sent 
to you along with a tracking number so you can follow your parcel 
in real time. If you haven't received your tracking email within 7 
business days of placing your order, please check your spam folder 
or contact us at contact@cotejoli.com.

INTERNATIONAL SHIPPING
Côté Joli ships worldwide. For shipments outside the United States, 
customs duties or local taxes may apply upon receipt. These charges, 
which are independent of Côté Joli, remain the sole responsibility 
of the recipient.

DELAYS AND EXCEPTIONS
While we do everything we can to ship your orders as quickly as 
possible, delays may occur due to:
- High order volume during sales or new collection launches
- Restocking, sourcing, or supplier delays
- Customs processing for international orders
- Carrier delays, weather conditions, or strikes
- Public holidays in France or in your country
- Global supply chain conditions

In such cases, we kindly ask for your patience and understanding. 
We will always do our best to keep you informed and to resolve any 
issue as quickly as possible.

DAMAGED OR LOST PARCELS
In the event of a damaged parcel upon receipt, please contact us 
within 48 hours of receipt with photos of the parcel and the item. 
In the event of a lost parcel, please contact us and we will do 
everything we can to find a solution as quickly as possible.

REFUNDS AND CANCELLATIONS
Once an order has been processed and shipped, it can no longer be 
cancelled. If you wish to cancel before shipping, please contact us 
as soon as possible at contact@cotejoli.com. Refunds for delayed 
orders will be assessed on a case-by-case basis once the maximum 
estimated delivery time of 30 business days has passed.

BY PLACING AN ORDER WITH CÔTÉ JOLI, YOU AGREE TO THE TERMS OF THIS 
SHIPPING POLICY.

CONTACT
Our team is at your complete disposal for any questions regarding 
shipping or order tracking.
contact@cotejoli.com